A MEASURE OF THE IMPOSSIBLE
Alex Evans
(Change Management Department of Norweb Distribution, Manchester)
Barrie G Dale
(United Utilities Professor of Quality Management at the University of Manchester Institute of Science and Technology)
89
Abstract
Culture is one of the intangibles of business, integral to success but regarded as difficult, if not impossible, to measure. A business excellence culture measurement index developed by North West Water with Manchester School of Management uses 11 metrics to profile and track a prevailing work culture for strengths and potential improvements.
Citation
Evans, A. and Dale, B.G. (1999), "A MEASURE OF THE IMPOSSIBLE", Measuring Business Excellence, Vol. 3 No. 2, pp. 10-14. https://doi.org/10.1108/eb038872
Publisher
:MCB UP Ltd
Copyright © 1999, MCB UP Limited