THE RESILIE
Roger Williams
(Faculty member of the Strategic Quality Management Institute, Erasmus University Rotterdam, The Netherlands)
Barrie Dale
(United Utilities professor of quality management at Manchester School of Management, University of Manchester Institute of Science and Technology, UK)
Ton Van der Wiele
(Faculty member of the Strategic Quality Management Institute, Erasmus University Rotterdam, The Netherlands)
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Abstract
Like the reports of Mark Twain's death, the demise of total quality has been much exaggerated. Periodic changes of direction and drivers have given it new life and impetus during the time it has been popularized by western organizations. Each renewal brings with it a new set of measures to define and manage quality, each of which adds to a cumulative embedding of total quality in the way a business operates.
Citation
Williams, R., Dale, B. and Van der Wiele, T. (1999), "THE RESILIE", Measuring Business Excellence, Vol. 3 No. 2, pp. 22-30. https://doi.org/10.1108/eb038874
Publisher
:MCB UP Ltd
Copyright © 1999, MCB UP Limited