WHY QUALITY INITIATIVES FAIL
J.M. Juran
(Founder and chairman emeritus of the Juran Institute in Wilton, CT.)
557
Abstract
The guru of the international quality movement explains what keeps going wrong with so many American efforts at total quality management.
Citation
Juran, J.M. (1993), "WHY QUALITY INITIATIVES FAIL", Journal of Business Strategy, Vol. 14 No. 4, pp. 35-38. https://doi.org/10.1108/eb039571
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited