The Last Word: Quality: One Job, Many Vacancies

Abstract

Quality, by itself was a lofty enough goal—then they had to add total to it. Yikes! The problem with aiming for perfection is that you're guaranteed to fail. However, the problem with doing what you've always done is that you'll get what you always got. It's a riddle fit for the sphinx, so we made it ‘Job One’ to get answers from some of the other wonders of the world:

Citation

(1993), "The Last Word: Quality: One Job, Many Vacancies", Journal of Business Strategy, Vol. 14 No. 4, pp. 64-64. https://doi.org/10.1108/eb039578