Conflict Resolution Skills and Techniques in Management Development — Part I

Abstract

I have observed over the last decade that managers' perceptions of interpersonal conflict are changing. Ten years ago, there was a tendency either to deny that conflict was usual, or to complain that it was frequent, but should not be. When managers were asked what aspects of human behaviour they wished covered, the commonest requests at management development courses were for information on motivation or leadership.

Citation

Dick, B. (1983), "Conflict Resolution Skills and Techniques in Management Development — Part I", Journal of Management Development, Vol. 2 No. 3, pp. 42-54. https://doi.org/10.1108/eb051543