Calculating the value of reengineering at Pacific Bell

Abstract

Pacific Bell has pioneered the development of a unique concept for computing the amount of value added by a given component business process before and after process reengineering efforts. Its innovative Process Value Estimation (PVE) methodology enables management to target processes ripe for reengineering and prevent cost cutting that reduces value.

Citation

Housel, T.J., Bell, A.H. and Kanevsky, V. (1994), "Calculating the value of reengineering at Pacific Bell", Planning Review, Vol. 22 No. 1, pp. 40-55. https://doi.org/10.1108/eb054454