Services: Towards a Unified View

Abstract

As a conceptual framework for teaching, the author asks what makes a service service‐like and following from that, are there common characteristics by which we can group different services. Outside the classroom, whether in consultancy or research, it is vital to realise that services tend to be hybrid combinations of types, being less single‐minded than manufacturers.

Citation

Zvegintzov, S. (1983), "Services: Towards a Unified View", International Journal of Operations & Production Management, Vol. 3 No. 3, pp. 29-34. https://doi.org/10.1108/eb054699