The Service Despatcher/Receptionist Role
International Journal of Operations & Production Management
ISSN: 0144-3577
Article publication date: 1 March 1983
Abstract
The person responding to customer requests often diagnoses problems, despatches and schedules service resources. This article reports some exploratory research into the nature of this role.
Keywords
Citation
Voss, C.A. (1983), "The Service Despatcher/Receptionist Role", International Journal of Operations & Production Management, Vol. 3 No. 3, pp. 35-39. https://doi.org/10.1108/eb054700
Publisher
:MCB UP Ltd
Copyright © 1983, MCB UP Limited