Measuring the Effectiveness of Quality Control Circles: A Goal Programming Approach
International Journal of Operations & Production Management
ISSN: 0144-3577
Article publication date: 1 February 1988
Abstract
Certain Japanese techniques have been introduced to American management; one of these is quality control circles (QCCs). The intent of this article is to address the managerial aspects of QCCs rather than to explore their internal operation. A goal programming (GP) model is proposed and run with a microcomputer‐based program. The purpose of this model is to evaluate the multiple goals of QCCs and the allocation of available resources for QCC members' activities. This model will assist management in measuring the effectiveness of QCCs in the organisation.
Keywords
Citation
Ebrahimpour, M. and Ansari, A. (1988), "Measuring the Effectiveness of Quality Control Circles: A Goal Programming Approach", International Journal of Operations & Production Management, Vol. 8 No. 2, pp. 59-68. https://doi.org/10.1108/eb054820
Publisher
:MCB UP Ltd
Copyright © 1988, MCB UP Limited