De‐industrialise Service for Quality

Abstract

In service operations the importance of the interface with the customer should be recognised. Care must be taken to ensure that activities of great relevance in industrial settings such as productivity and cost reduction are not applied with detrimental consequences to service delivery. Three strategies designed to increase customer satisfaction in service situations are reviewed.

Citation

Teboul, J. (1988), "De‐industrialise Service for Quality", International Journal of Operations & Production Management, Vol. 8 No. 3, pp. 39-45. https://doi.org/10.1108/eb054824