A Job Satisfaction Study in HM Customs and Excise: A Participative Approach to Research Management and A Contingency Approach to Research Design

Abstract

In recent years there has been a growing tendency for researchers and consultants in the field of job satisfaction to push for particular approaches to, and techniques for, diagnosis and problem‐solving. In particular there has been a move away from the approach adopted by Herzberg and Maslow, where the researcher attempts to define and measure the precise nature and components of job satisfaction for a passive group of subjects. This has been somewhat superseded by the action research/interventionist approach where the researcher works directly with the group concerned, encouraging them to define and move towards their own strategy for change.

Citation

Exley, M. (1977), "A Job Satisfaction Study in HM Customs and Excise: A Participative Approach to Research Management and A Contingency Approach to Research Design", Personnel Review, Vol. 6 No. 3, pp. 12-20. https://doi.org/10.1108/eb055337