The Manager's Work in Context: A Pilot Investigation of the Relationship between Managerial Role Demands and Role Performance

Abstract

The evolution of an increasingly systematic approach to management training, recruitment, appraisal and development has spawned an increasing interest in the nature of managerial jobs as both a reference point towards which training and development may be pertinently oriented and a yardstick against which managers' performance and potential may be appraised. Any discussion of managers' training needs, potential, performance strengths and weaknesses, incentives and rewards or development needs is predicated on some idea, perhaps implicit, of what managers should be doing and, hence, some assessment of the extent to which managers are doing or could do it. But whilst managerial performance and potential have been variously investigated and measured, the question of what managers should be doing in their respective jobs has not been so systematically addressed. Certainly, there has been increasing use of managerial job descriptions as formal statements of managers' responsibilities, tasks and, perhaps, detailed activities. However, these “descriptions” often contain a heavy dose of prescription, not to say exhortation, and tend to be non‐behavioural, abstract and open to considerable interpretation. In particular, it is often difficult to deduce unambiguously from them which observable behaviours or performance indicators would be consistent with “doing the job” or, indeed, doing it well. Moreover, the content of managerial job descriptions tends to derive from limited sources — either the manager's immediate boss's beliefs about what the manager should be doing, or a process of negotiation between manager and immediate boss. Both of these approaches are at odds with the general recognition that managers' jobs are neither static nor neatly circumscribed, but lie at the intersections between shifting networks of organisational relationships. In short, there has not, hitherto, been a serious attempt to evolve, through a process akin to triangulation, accurate descriptions of managerial jobs as they are constituted by the expectations, demands and requirements of the managers' network, and then to use those descriptions as a yardstick for training, development, recruitment, appraisal and reward.

Citation

Hales, C. (1987), "The Manager's Work in Context: A Pilot Investigation of the Relationship between Managerial Role Demands and Role Performance", Personnel Review, Vol. 16 No. 5, pp. 26-33. https://doi.org/10.1108/eb055577