The Japanese approach to quality

Abstract

Earlier this year Dr Barrie Dale led a quality fact‐finding mission to Japan. Eighteen European managers had a unique opportunity of seeing first‐hand the Japanese approach to Total Quality. This review provides insights into their quality practices and identifies the key elements common to all successful Japanese organisations.

Citation

Asher, M. and Dale, B. (1989), "The Japanese approach to quality", The TQM Magazine, Vol. 1 No. 5. https://doi.org/10.1108/eb059482