How E‐Commerce Is Transforming Business Processes
Michael Keating
(Associate director in the Information Management Practice of Arthur D. Little, Inc.)
Philip D. Metz
(Principal in ADL's Technology and Innovation Management Practice)
Curtis Holcomb
(Managing director of Arthur D. Little and leads its Program Management Practice)
Martha Nicholson
(Manager in ADL's Program Management Practice)
David L. Jones
(Senior manager in ADL's Global Telecommunications, Information Technology, Media, and Electronics (TIME) Practice)
James A. Welch
(Associate director in ADL's Global Operations Management Practice)
1504
Abstract
Are you taking advantage of all the ways e‐commerce is transforming four key business processes—product development, manufacturing, supply chain management, and customer service?
Citation
Keating, M., Metz, P.D., Holcomb, C., Nicholson, M., Jones, D.L. and Welch, J.A. (2000), "How E‐Commerce Is Transforming Business Processes", Handbook of Business Strategy, Vol. 1 No. 1, pp. 21-26. https://doi.org/10.1108/eb060199
Publisher
:MCB UP Ltd
Copyright © 2000, MCB UP Limited