Training materials. It Ain't What You Do: Good Relationships Get Good Results

Citation

(2001), "Training materials. It Ain't What You Do: Good Relationships Get Good Results", Education + Training, Vol. 43 No. 7. https://doi.org/10.1108/et.2001.00443gad.003

Training materials. It Ain't What You Do: Good Relationships Get Good Results

It Ain't What You Do: Good Relationships Get Good Results

Geraldine Sayers CowperIndustrial Society2001£795 plus VAT

Keywords: Interpersonal skills, Self-development

It Ain't What You Do: Good Relationships Get Good Results is a pack containing a trainers' guide, self-study workbook and 27-minute video which target anyone in the workplace who wants to improve his or her interpersonal skills. Few people work in isolation. Vital to the success of the modern workplace is that people get on well with each other. The relationships we have with our colleagues are directly connected to the results we get. The pack, which won the gold award in the training and education section at the US International Film and Video Festival, takes a hard look at some enduring myths. It dismisses the notions that, without rank, we are powerless, or that being a certain "type" of person dictates what we can and cannot do. It argues, instead, that everyone changes and grows all the time, that diversity should be embraced and that power comes as much from self-esteem and respect for others as from status.

Developing better understanding of others and improved self-awareness are the building blocks from which better performance grows. The pack enables staff to develop better understandings by using assertiveness techniques to create mutual respect and understanding. The key areas covered are:

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  understanding the effect one's behaviour has on oneself and others;

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  the role of assertiveness;

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  the skills of interpersonal communication;

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  being able to choose how to approach other people and get the best out of them;

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  respecting difference;

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  the importance of positive thinking; and

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  gaining real commitment in the workplace.

As the author makes clear: "Developing interpersonal skills in the knowledge economy is not a nice add-on but essential to ensuring success at work. In team-based, communication-led organizations – which are now most organizations – those who lack interpersonal skills will not get on and will harm the efforts of those around them."

The pack may be hired for two days, at a price of £150 plus VAT. Further information is available from the Industrial Society, on +44 20 7479 2111.