Building the Reflective Healthcare Organisation

Citation

(2005), "Building the Reflective Healthcare Organisation", International Journal of Health Care Quality Assurance, Vol. 18 No. 1. https://doi.org/10.1108/ijhcqa.2005.06218aae.005

Building the Reflective Healthcare Organisation

Building the Reflective Healthcare Organisation

Tony GhayeBlackwell Publishing2004ISBN 1 405 10589

Keywords: Change management, Reflective listening, Organizational development

Healthcare organisations have to manage change in order to evolve and improve care. This practical guide explores the use of reflective practice as an effective tool to enhance organisational learning and help develop highly effective health care organisations.

Building the Reflective Health Care Organisation examines the nature of growth and change in organisations. It addresses issues of organisational values, trust, commitment, innovation and flexibility and the role of reflective practice in improving organisational goals, achievements and organisational learning.

Contents include:

• •

  “Reflection: in what ways is reflection about being, becoming and belonging?”;

• •

  “Revision: how might we think again about our lived experiences of the places where we work?”;

• •

  “Reviewing: which lenses might we use to understand healthcare organisations?”;

• •

  “Researching: what are the “clues” to building a reflective organisation?”;

• •

  “Reacting: how might we make “links” to get there from where we are now?”;

• •

  “Responsibility: in what ways might we “raise” ambitions, abilities and achievements?”;

• •

  “Rescripting: what are some of the stories behind the learning curve?”; and

• •

  “Reflection: how far has reflection been put to work?”