Measuring Quality Performance in Healthcare; The Effect of Joint Commissioning International Standards on Quality Performance

Citation

(2009), "Measuring Quality Performance in Healthcare; The Effect of Joint Commissioning International Standards on Quality Performance", International Journal of Health Care Quality Assurance, Vol. 22 No. 7. https://doi.org/10.1108/ijhcqa.2009.06222gae.004

Measuring Quality Performance in Healthcare; The Effect of Joint Commissioning International Standards on Quality Performance

Measuring Quality Performance in Healthcare; The Effect of Joint Commissioning International Standards on Quality Performance

Article Type: Recent publications From: International Journal of Health Care Quality Assurance, Volume 22, Issue 7

Dr Dia Kamel Hassan and Professor Gopal K KanjiAKD PressISBN: 1-904235-59-X2009

Keywords: Quality performance measurement, Patient safety, Quality initiatives, Quality if healthcare

Quality improvement in healthcare continues to attract considerable attention. This is related to the escalating costs of service provision as well as to growing concerns about patient safety. As a consequence considerable efforts as well as costs are being devoted to develop and implement quality initiatives. The issue of choice of quality framework and the extent to which such approaches are subjected to systematic assessment in order to demonstrate measurable impact and outcomes are important considerations.

In this timely book Dr Dia Hassan and Professor Gopal Kanji have provided a robust methodology for measuring quality performance of healthcare organisations. Specifically the book is based on one of the first empirical study to have focused on the use of Joint Commission International (JCI) standards at improving the quality of care. The approach adopted used a holistic performance measurement model to measure the effect of the newly developed JCI standards on the perceived quality performance and the progress toward organisational excellence in a health care organisation.

Contents include:

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  Health care quality improvement approaches.

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  Issues relating to performance measurement.

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  A research method for assessing performance measurement.

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  A results section accounting on the impact of the JCI Standards on quality improvement, stakeholder assessments as well as on strengths and limitations of JCI standards.

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  Issues supporting evidence based health care.

The book will be of immense value to clinicians, managers and senior leaders at all levels in health care.