Citation
(2004), "Storing success", International Journal of Productivity and Performance Management, Vol. 53 No. 3. https://doi.org/10.1108/ijppm.2004.07953cab.008
Publisher
:Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited
Storing success
Exel has helped Selfridges (the major UK department store group) to get its new Birmingham store running successfully by providing in-store logistics services. Exel manages these operations for Selfridges from its purpose-built National Distribution Centre in Hams Hall, West Midlands, streamlining delivery processes and minimising the need for costly, local backstage and storage facilities.
Exel’s relationship with Selfridges goes back a couple of years. Exel previously moved Selfridges’ warehousing operations for its Oxford Street store, London, to Hams Hall, and can now centralise and streamline product flows from suppliers to the London shop floor.
“We aim to centralise inbound and outbound logistics as much as possible to ensure efficient distribution of products to stores around the UK,” said Gerry Jones, Exel’s Business Director, Consumer, Retail & Healthcare – Europe. “Using our expertise across freight management, logistics, multi-temperature warehousing, returns management and distribution, we have re-engineered Selfridges’ supply chain. Selfridges can get on with business and focus on its UK expansion programme.”