Citation
(2001), "Are small manufacturers failing the quality test?", Measuring Business Excellence, Vol. 5 No. 1. https://doi.org/10.1108/mbe.2001.26705aaf.002
Publisher
:Emerald Group Publishing Limited
Copyright © 2001, MCB UP Limited
Are small manufacturers failing the quality test?
Are small manufacturers failing the quality test?
R.D. Gulbro, L. Shonesy and P. Dreyfus, Industrial Management + Data Systems (UK), Vol. 100 No. 2, 2000
Reports a study designed to compare the activities used by small firms and by large firms to achieve quality in their products. Presents results of a questionnaire survey, conducted using a random sample of 2,000 members drawn from a section of the American Society for Quality, designed to test the hypothesis that there is no difference between small and larger companies in their continuous improvement activities leading to increased quality outcomes. Concludes that the data does not support the hypothesis and that, although smaller firms may state that they had policies for continuous quality improvement, in practice they were less likely to make use of such activities and methods. Counsels caution in that the results were self-reported but concludes that they were probably valid enough to be of value as a guide.
Quality focus says: Results of a survey touching on areas such as kaizen, quality systems and SMEs.