Citation
(2007), "News, publications and reviews", Measuring Business Excellence, Vol. 11 No. 1. https://doi.org/10.1108/mbe.2007.26711aab.001
Publisher
:Emerald Group Publishing Limited
Copyright © 2007, Emerald Group Publishing Limited
News, publications and reviews
Cranfield launches the MSc in Managing Organisational Performance (Modular) – Increasing Organisational Performance Capabilities:
A two year, modular programme designed to give mid-career individuals the knowledge, skills, confidence and experience necessary for performance management roles (Professor Andy Neely – Centre for Business Performance).
The programme provides practical and thorough research-grounded knowledge of planning performance outcomes, managing performance, measuring performance and reviewing performance.
The short, formal periods of learning offered by the modular approach (eight one week residential modules) together with extensive individual and team project work within organisations will be attractive to both prospective students and their potential sponsors.
For more information visit: www.cranfield.ac.uk/som/cbp/cbpmsc.asp
Academic conferences and workshops
MAR 2008 – Cost and Performance in Services and Operations
Date and location: June, 18-20 2007 Trento (Italy)
MAR is a biannual conference at which worldwide scholars, researchers and practitioners debate on cost and performance management in a wide range of business organizations, both in manufacturing and service.
The Trento 2007 seminar continues and evolves the themes established in the seminars held in Eindhoven (1993), Bruges (1995), Edinburgh (1997) Kolding (1999), Pisa (2001), Twente (2003) and Tampere (2005).
MAR conferences address issues like the adoption of a process based approach of management, the biases in decision making originated by particular cost techniques in manufacturing and service, the application value chain analysis and product and process design. Moreover, the interlink between implementation and design and the relevance to knowledge of business experience have always been perceived as crucial.
The 8th EIASM MAR aims at broadening the mission of the conference including emerging issues such as relations between costing, performance management and managerial behaviour.
The conference is jointly organized by EIASM & University of Trento, Department of Information System & Management (DISA).
For further information visit: www.eiasm.org
Call for papers
The conference will include all types of research pertinent to the conference title:
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cost management beyond organizational boundaries;
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target costing in new product development and supply chain management;
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customer-focused cost & profitability, revenue driver analysis, promotional effectiveness, and other approaches to integrate accounting information and marketing;
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operational and structural cost drivers;
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design and implementation of new accounting techniques;
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decision-making support in innovative manufacturing and service contexts;
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flexibility, Innovation and Management Control;
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the impact of technological change to cost management;
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cost management, quality management and business process re-engineering;
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performance management in operations, distribution, NPD, marketing, sales, retail;
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the impact of cultural framework in managing cost and performance;
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capital budgeting for advanced manufacturing technology;
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ERP systems, Business Intelligence and accounting information systems;
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changes in the role of management accountants;
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product and service complexity and implications for cost management; and
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cognitive biases, cost information and managerial behaviour.
14th International Annual EurOMA Conference
Date and location: 17-20 June 2007 Ankara, Turkey
Papers on all topics related to the research, practice and teaching of Operations Management are invited. The following conference tracks are envisaged:
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environmental management;
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global operations and supply chains;
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international operations management;
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logistics and physical distribution;
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new product development;
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operations strategy;
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operations and supply chain performance management;
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operations planning and control;
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production and manufacturing management;
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service operations management;
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supply chain management;
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teaching issues in operations management;
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technology management; and
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quality management.
For further information visit: www.euroma2007.org
4th Conference on Performance Measurement and Management Control – Measuring and Rewarding Performance
Dates and location: September 26, 27-28, 2007, Nice, France
The third edition of the EIASM conference on performance measurement and management control was a great success. Over 180 scholars participated in the conference (+59 percent), 108 papers were presented (+96 percent), some of which later appeared in a book published by JAI Press (Elsevier Science) in the US and Europe. In light of the success of this third edition and to continue to explore and exchange on these issues, a fourth conference will take place in 2007.
As in 2003, the 2007 edition will be focused broadly on “performance measurement and management control”. But we also want to give this fourth edition a particular focus on the critical issues related to the measurement, evaluation and reward of performance, defined broadly.
This conference will provide a full exploration of the current research on these topics, as well as an opportunity to discuss current research, current corporate practice and future trends in research and practice. The two invited speakers will present their most recent work on management control and performance measurement. This will include an update on the current research in the field and extensive discussion of business practices and trends in these areas.
The first day (September 26) will be reserved for the presentations of early works and papers from emerging scholars in order to facilitate more discussions on them.
Call for papers
Research papers using a variety of theoretical and methodological approaches are invited on any topic related to the general theme of performance measurement and management control.
Of particular interest for this edition of the conference will be papers addressing issues related to the measurement, evaluation and reward of performance. The link between performance measures and rewards can be examined from several angles, including the balanced scorecard, other performance measurement and strategic management systems in different types of organization and sector (including public sector), and at various organizational levels (including the corporation, strategic business unit, functions, teams, and individuals). It would particularly address some of the following issues and questions:
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What are the links between these levels and how important is it that there is a link?
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Do performance measures need to be tied to rewards?
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Do performance measures play (or need to play) different roles:
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in the attribution of different types of rewards (e.g., manager consideration, salary increase, promotion, bonus)?
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at different hierarchical levels?
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across industries, types of business, organizational strategy, etc?
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What are the pros and cons of relative performance evaluation systems?
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When is it desirable to hold employees accountable for actions over which they have limited or no control?
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How important is the performance measurement system in driving superior performance?
For further information visit: www.eiasm.org
Call for papers
Measuring and comparing the performance of public sectors and public institutions
EGPA Study Group on productivity and quality in the public sector
Conference of the European Group of Public Administration (EGPA)
Dates and location: 19-22 September, 2007, Madrid
Comparing performance
The EGPA Study Group on Productivity and Quality in the Public Sector studies aspects of public sector performance. Public sector performance topics in the past have included the use of trust and satisfaction indicators, case studies of organisational performance, measurement issues and the utilisation of public sector performance information.
For the period 2007-2010, a new research theme has been defined:
Measuring and comparing the performance of public sectors and public institutions.
In brief:
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It is about comparisons:
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about international comparisons of public sectors; and
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about comparisons of public institutions within a country.
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It is about measurement, about the metrics.
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It is a Public Administration (PA) approach; it also searches for the social mechanisms and behaviour behind the measures and comparisons.
Research subject:
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bureaumetrics social mechanisms;
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comparisons of public sectors;
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between countries; and
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comparisons of public institutions within countries.
Practicalities
Practical information on the EGPA 2007 conference, and the other study groups, can soon be found on the main website of EGPA and IIAS (www.iiasiisa.be) and at the dedicated conference website: www.egpa2007.com
Please submit a short abstract outlining:
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the title of the paper;
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a short description of the contents of the paper (maximum 1 page);
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the research method of your contribution, and the empirical material to be used; and
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name, affiliation, and contact information of the author(s).
The deadline for the abstracts is May 1, 2007
Final acceptance will be notified by the end of May 2007.
Final papers are due by July 31.
Papers will be made available on the Study Group Website. Due to time restraints, a maximum of 15 papers will be accepted. Paper presenters will be expected to prepare a short presentation.
Please mail paper proposals in.doc, or.rtf format to the study group convenors: Dr. Steven Van de Walle, Institute of Local Government Studies, School of Public Policy, University of Birmingham, Birmingham B15 2TT, United Kingdom, email: s.vandewalle@bham.ac.uk
Dr Wouter Van Dooren, Public Management Institute, K.U.Leuven, Van Evenstraat 2A, 3000 Leuven, Belgium, email: wouter.vandooren@soc.kuleuven.be
For further information visit: http://soc.kuleuven.be/io/egpa/qual/index.htm
Courses
Balanced Scorecard, Strategy Maps and Strategic Performance Management – An Introduction to These Management Tools
This workshop is designed to explain the background, rationale and benefit of the Balanced Scorecard and will be an introduction to this popular management tool. Participants will learn about the four perspectives of the Balanced Scorecard: Financial Perspective, Customer Perspective, Internal Processes Perspective, Innovation and Learning Perspective Plus Case Studies.
Dates and locations: 19 April, London; 21 June, London
For further information visit: www.unicom.co.uk
Balanced Scorecard, Strategy Maps and Strategic Performance Management – Advanced Organisational Cascade
This workshop will cover:
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the state of the art thinking in scorecarding, strategy mapping, and strategic performance management;
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how to implement and cascade scorecards and strategy maps organisation wide;
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how to maximise the benefit of performance measurement;
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how to overcome organisational barriers;
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how to create a performance driven culture and an enabled learning environment; and
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the role of automation in the organisational cascade.
Dates and locations: 24 May, London; 19 July, London
For further information visit: www.unicom.co.uk
Benefit Realisation Management – A Vehicle for Transformational Change
Benefits Management is an approach to managing organisational change that maximises the realisation of benefits. It is more than a methodology for justifying investments and more than a mechanism for benefit measurement.
Dates and locations: Thursday, April 26, 2007 London; Thursday, June 14, 2007 London; Wednesday, July 18, 2007 London
For further information visit: www.unicom.co.uk
Understanding Six Sigma: A Toolkit for Continual Improvement
Six sigma is a business method for improving quality by removing defects and their causes in the business process. This workshop introduces the key principles and methodologies, aligning them to overall business strategy and goals, and shows how to implement Six Sigma to accelerate improvement.
Date and location: 8 May, 2007, London
For further information visit: www.unicom.co.uk
Strategic Planning Tools, Techniques and Implementation
This seminar covers the application of tools and techniques to help implement your firm’s strategy defining external and internal influences on strategy to ensuring alignment during implementation.
Dates and locations: 17-18 May, 2007 Chicago, IL; 7-8 June, 2007 New York, NY
For more information visit: www.amanet.org/seminars/seminar.cfm?ID=1526&Cat=200&org=Sem
Performance Management: Strategy, Design and Implementation
This course presents the key concepts associated with measuring and rewarding performance at the organization-wide, group and individual levels. Issues addressed include: organizational performance planning, business strategy, the performance management system and process, measurement, individual motivation and the link between rewards and performance.
Dates and locations: June 4-5, 2007 Boston, MA; June 18-19, 2007 San Francisco, CA; September 17-18, 2007 Washington, DC; November 7-8, 2007 Atlanta, GA; December 10-11, 2007 New York, NY
For more information visit: www.amanet.org/seminars/seminar.cfm?ID=1669&Cat=213
Managing Supplier Performance: Measurement, Certification and Quality Improvement
Learn to effectively managing suppliers in order to save money, avoid risks, enhance operations – and thrive in today’s business environment.
Dates and locations: April 26-27, 2007 New York, NY; May 21-22, 2007 Atlanta, GA; October 1-2, 2007 Las Vegas, NV; November 15-16, 2007 New York, NY; Dec 6-7, 2007 Chicago, IL
For more information visit: www.amanet.org/seminars/seminar.cfm?ID=1552&Cat=199
The Balanced Scorecard Institute – Training Seminars and Workshops
These interactive professional courses are updated regularly to include the latest best practices and ideas. Each course includes a seminar on our award-winning balanced scorecard/performance measurement methodology with a 200-page workbook, case studies, exercises, international best practices, small-group scorecard and measures development, and expert lectures. They also include practical workshops which allow you to focus directly on your own current project:
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10-12 April, 2007: Introduction to the Balanced Scorecard, Atlanta, GA.
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8-10 May, 2007: Developing Meaningful Performance Measures for Balanced Scorecards, Washington, DC.
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15-17 May, 2007: Introduction to the Balanced Scorecard, Washington, DC.
For more information visit: www.balancedscorecard.org/training
Performance Measurement: Beyond the Balanced Scorecard
Dates and location: 25-27 June 2007 and 11 October 2007; 8-10 October 2007 and 6 March 2008, Cranfield School of Management, Cranfield, UK
This programme is for those planning to redesign or upgrade their performance measurement system. From design of scorecards to implementation and use of the measures, the programme uses practical tools and techniques which participants can take away and use to manage their own businesses. A key theme underpinning the programme, is that the power of measurement lies in the fact that it allows managers to do much more than simply track progress. By the end of the programme delegates have developed and reviewed personal action plans to improve the measurement systems used in their own organisations.
For further information visit: www.cranfield.ac.uk/som/cbp
Key Skills of Organisational Performance Management
Cranfield School of Management, Cranfield, UK
The Centre for Business Performance has developed a suite of programmes that takes participants through the key skills needed to create, manage and maximise a performance measurement system: Design, Implement, Use and Improve. This programme is made up of five days as per the model below.
Delegates have the flexibility to book any module they require on a stand alone basis as individual units are useful in themselves, or for those wishing to attend the whole programme can book the five core units in one consecutive week or in modular blocks.
The core units are:
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Strategy and Success Maps – 23 April 2007 and 3 December 2007
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Designing Appropriate Performance Measures – 24 April 2007 and 4 December 2007
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Managing the Performance Review Process – 25 April 2007 and 5 December 2007
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Planning and Managing Action – 26 April 2007 and 6 December 2007
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Performance Improvement Tools – 27 April 2007 and 7 December 2007
For further information visit: www.som.cranfield.ac.uk/som/research/centres/cbp/courses/courses.asp
Service performance: strategies for success
Dates and location: 25-27 September 2007, Cranfield School of Management
This programme is focused on the successful implementation of effective strategies to meet the ever changing and increasing demands for higher service quality levels, greater customer responsiveness, and increased productivity. We examine the benefits of greater customer focus whilst understanding how to overcome potential barriers in developing it. By the end of the programme participants will be able to develop the framework of a cohesive action plan to apply to their own organisation, with a clear understanding of the challenges of leading the change process involved.
For more information visit: www.cranfield.ac.uk/som
Performance at the limit
Dates and location: 14 May 2007 to 15 May 2007; 5 November 2007 to 6 November 2007, Cranfield School of Management
The connection between performance and all the elements of the organisation is fundamental to success. This programme uses engaging and novel ways to capture your imagination. Discover the skills used by highly successful teams from the competitive world of motorsport and apply them to your own organisation.
For more information visit: www.cranfield.ac.uk/som
How-To Training Seminar Cascading Strategy with the Balanced Scorecard
Dates and location: April 25-26, 2007 and September 25-26, 2007, City Crowne Plaza Hotel, London
Designed for practitioners and teams responsible for managing hands-on BSC initiatives, our seminars will provide you and your team with lessons learned, techniques, and skills that you can immediately apply. Wherever you are in the strategy management process, this seminar will stimulate, educate, and accelerate hands-on learning and practitioner networking.
For more information visit: www.bscol.com
Cascading Strategy with the Balanced Scorecard
Dates and location: April 26-27, 2007, Atlanta, GA; October 15-16, 2007, Chicago, IL
Learn to – achieve vertical alignment; achieve horizontal alignment; communicate the BSC across the organization; cascade to individuals; align rewards & incentive compensation to the BSC.
You and your team will walk away with: tools and techniques; skills you can immediately apply; framework to measure performance; step-by-step guide for getting started and getting results.
For more information visit: www.bscol.com
Executing Strategy with the Balanced Scorecard
Dates and location: June 7-8, 2007, San Diego, CA; November 28-29, 2007, Ft Lauderdale, FL
For more information visit: www.bscol.com
Achieving Process Excellence – Six Sigma process improvement
Problem solving is a key component of successful business growth and profitability. By understanding the concepts of Six Sigma techniques delegates can significantly improve their personal effectiveness and, through a structured programme, the effectiveness of the whole organisation.
Dates and locations: February 27, 2007, London; March 12, 2007 Dublin; June 6, 2007, Glasgow; December 4, 2007, London
For more information visit: www.cimaglobal.com
Applying Business Process Improvement
Date and location: 29 November 2007 London
A guide to gaining the benefits of business process mapping and redesign.
Better Forecasting and Budgeting
Improving the budgeting process.
Dates and locations: March 6, 2007, Bristol; June 12, 2007, Leeds; September 11, 2007, London
For more information visit: www.cimaglobal.com
Better Management Reporting, Planning and Control
Dates and locations: June 27, 2007, London; December 4, 2007, London
For more information visit: www.cimaglobal.com
Corporate Performance Management and Business Intelligence
Most organisations, regardless of their size, are data-rich, yet the quality of their management information is often only adequate and the business insights generated either poor or non-existent. All this despite the increasing dependency that organisations have on their IT systems and despite the massive effort and spend incurred. Failure to deliver the business insights necessary to inform management decision-making ran rapidly erode competitive advantage – such insights are no longer a “nice to have”, but are critical to the success of the organisation.
There are two primary reasons why organisations struggle to gain competitive advantage and superior performance from the abundance of data that is now available to them; the over-emphasis on transactional systems and transactional analysis at the expense of understanding cause and effect, and the evolution over time of point solutions to meet specific management needs in isolation from each other.
Corporate performance management aims to create an holistic, integrated, joined-up understanding of the business, with the opportunity for much greater insights into the performance of the business. Business Intelligence is a broad category of applications, technologies and methods for gathering and analysing data for the purpose of helping enterprise users make better business decisions.
Dates and locations: July 12, 2007, London; October 11, 2007, London
For more information visit: www.cimaglobal.com
Beyond Budgeting
Build a management model that supports your competitive strategy.
Dates and locations: June 8, 2007, London; November 2, 2007, London
For more information visit: www.cimaglobal.com
Implementing Winning KPIs
A workshop to help you improve the way they are measured and reported.
Dates and locations: April 26, 2007, London; September 12, 2007, London
For more information visit: www.cimaglobal.com
Performance Management
Top tips for managing results through performance measures.
Dates and locations: March 21, 2007, London; October 4, 2007, London
For more information visit: www.cimaglobal.com
Performance Measurement and Benchmarking
Dates and locations: May 10, 2007, London; November 20, 2007, York
For more information visit: www.cimaglobal.com
Strategic Valuation of Companies
Update your ability to value business units for acquisition, divestment and flotation, and to evaluate the strategic alternatives.
Dates and locations: February 8, 2007, London; November 1, 2007, London
For more information visit: www.cimaglobal.com
The Balanced Scorecard
Dates and locations: February 6, 2007, Glasgow; May 11, 2007, London; September 13, 2007, Birmingham; November 8, 2007, London
For more information visit: www.cimaglobal.com
Building “Best practice” Balanced Scorecards
Dates and locations: 5-6 June 2007; 19-20 September 2007; 4-5 December 2007, Henley Management College, UK
Organiser: 2GC Limited
A two-day course introducing participants to the latest thinking in Balanced Scorecard design methods. This highly rated course combines clearly presented theory with extensive practical exercises and discussion.
For more information visit: www.2gc.co.uk