Citation
(2002), "Voice-driven ASP services?", Work Study, Vol. 51 No. 6. https://doi.org/10.1108/ws.2002.07951fad.001
Publisher
:Emerald Group Publishing Limited
Copyright © 2002, MCB UP Limited
Voice-driven ASP services?
Voice-driven ASP services?
Employees are expected to juggle multiple devices across a range of platforms, from mobile phones through PDAs to wired and wireless networked PCs. This is particularly true for communications applications, such as networked-hosted personal address books, location-based services and messaging under the umbrella term unified communications. Enter the Communications ASP, as CommWorks' Mike Valiant, explains: "All this capability can now be hosted in the data centre because, through VoIP, the only interface the CASP needs is an IP connection and the necessary applications to offer these services". Looking further ahead, Microsoft's Windows XP's ability mean PC-to-PC and PC-to-phone calls could allow a user – not least the computer-literate executive – to drive a hosted application through voice commands. "Low-cost USB handsets turn a PC into a voice communications platform which will accelerate the long-awaited convergence of voice and data", adds Valiant.