Management Decision: Volume 24 Issue 5

White Collar Productivity Measurement

Roger G. Schroeder, John C. Anderson, Gary D. Scudder

An existing effective system of productivity measurement is desirable if productivity improvement initiatives are to take place. Yet amongst white collar workers, productivity…

Putting Market Research into Action

Robin Birn

Market research by an industrial supplier can produce results that may have an impact not only on their own but on their customers' markets.

Quality: The Competitive Edge

Joel E. Ross, Lawrence A. Klatt

The results of a survey of employee perceptions of quality management practices in smaller business firms were compared with the five dimensions of an earlier research—backed…

Information Systems for Planning and Control

John Vong

Management information systems deliver information—the right information to the right person, in the right form, at the right time. Such a system is an asset for planning and…

Planned Presentations

Scott Inglis, Joanna Kozubska

Making presentations is a task undertaken by most managers, yet relished by few. In this excerpt from the The Communications Portfolio, published by MCB University Press, Books…

Production Management: The Art of the Possible

K.G. Lockyer

A satisfactory manufacturing policy can be drawn up systematically—amendments can them be audited. There are five axioms to take into account, three unities to preserve and the…