Management Decision: Volume 36 Issue 6

Management by objectives and the Balanced Scorecard: will Rome fall again?

David Dinesh, Elaine Palmer

Drucker introduced management by objectives (MBO) in the late 1950s. Kaplan and Norton introduced the Balanced Scorecard in the early 1990s. MBO and the Balanced Scorecard are…

The integration of inpatriates into rural communities

Spero C. Peppas, Lisa Chang

Many US firms are facing difficulty finding qualified US citizens to fill technical/scientific positions and are turning to foreign nationals to meet their needs. In some cases…

Teamworked organisational engineering: getting the most out of teamworking

David Tranfield, Ivor Parry, Sarah Wilson, Stuart Smith, Morris Foster

Teamworking is proving to be a popular method of organising to exploit new technology and respond to the demands of globalisation, but having tried it, many companies are finding…

Customer orientation and performance: a study of SMEs

Kwaku Appiah‐Adu, Satyendra Singh

This study examined the customer orientation ‐ performance link in small‐ and medium‐sized businesses and tested for the possible effects of innovation orientation, market…

Internet and employee productivity

H. Joseph Wen, Binshan Lin

With the explosion of interest in the Internet, deploying desktop Internet access for corporations is becoming common place. Corporate managers are dealing with issues of blocking…

Evolving structures and consumer response: dynamic transformations of The Fugitive and Mission Impossible

Alf. H. Walle

Structural analysis is designed to deal with patterns which exist in the human mind and, thereby, impact the ways in which people act and respond to circumstances. As such…

Benchmarking: a general reading for management practitioners

Sik Wah Fong, Eddie W.L. Cheng, Danny C.K. Ho

This paper aims at introducing benchmarking to management practitioners. Emphases have been placed on the classification of benchmarking and the benchmarking process model. The…

Investment Science

Garland Simmons