Management Decision: Volume 47 Issue 10

Effects of organizational and serviceperson orientation on customer loyalty

Scott Colwell, Sandra Hogarth‐Scott, Depeng Jiang, Ashwin Joshi

Within the service industry, the serviceperson enhances customer loyalty by increasing customer benefits and decreasing customer costs, but is also embedded within and influenced…

Explaining the unintended consequences of public sector reform

Abby Ghobadian, Howard Viney, John Redwood

The process of public sector reform in the United Kingdom continues to provoke debate. Even among advocates of the reform process there is a concern that improvements in public…

Intellectual capital disclosure, cost of finance and firm value

Raf Orens, Walter Aerts, Nadine Lybaert

The purpose of this paper is to examine empirically the impact of web‐based intellectual capital (IC) reporting on firm's value and its cost of finance.

Renaming effect of brand value: state‐owned enterprises

Yen‐Chun Jim Wu

The purpose of this paper is to evaluate the renaming effect of brand value of state‐owned corporations in Taiwan.

Research in social responsibility: a challenge for management education

Pierre Kletz

The purpose of this paper is to study the connection between research in social responsibility and management education studied here in the light of the Frankfurt School's…

Predictive business – fresh initiative or old wine in a new bottle

Harri Jalonen, Antti Lönnqvist

The purpose of this paper is to present a conceptual analysis of the theoretical and managerial bases and objectives of predictive business. Predictive business refers to…

From open source in the digital to the physical world: a smooth transfer?

Nizar Abdelkafi, Thorsten Blecker, Christina Raasch

The purpose of this paper is to investigate the transferability of the open source principles of product development from the realm of software to the realm of physical products.

KMS adoption: the effects of information quality

Ren‐Zong Kuo, Gwo‐Guang Lee

By expanding the technology acceptance model, this paper aims to provide a research model for examining the impact of information quality and task technology fit on the adoption…

Transcendental marketing: a conceptual framework and empirical examples

Fredrik Nordin

The purpose of this paper is to conceptualise, discuss and evaluate an emergent marketing philosophy, “transcendental marketing”, and its application in practice.

Event Studies: Theory, Research and Policy for Planned Events

Nnamdi O. Madichie