Management Decision: Volume 54 Issue 8

Antecedents, consequences and moderators of ambidextrous behaviours among frontline employees

Ya-Ling Kao, Ching-Fu Chen

The demand for efficient and flexible workers is growing in the service industry, with the promise of enhanced revenue generation and customer retention. The purpose of this paper…

The impact of intellectual capital – knowledge management strategy fit on firm performance

Zhining Wang, Nianxin Wang, Jinwei Cao, Xinfeng Ye

The purpose of this paper is to focus on the fit between intellectual capital (IC) and knowledge management (KM) strategy and its impacts on firm performance.

Why do firms adopt enterprise risk management (ERM)? Empirical evidence from France

Majid Jamal Khan, Dildar Hussain, Waqar Mehmood

Enterprise risk management (ERM) is a risk management approach that calls for integrating all the organization-wide risks and takes a portfolio view point of managing…

Effects of trust and distrust on effort and budgetary slack: an experiment

Susana Gago-Rodríguez, David Naranjo-Gil

The purpose of this paper is to evaluate whether trust and distrust in upper-level managers exert different influences on the budgetary proposals of middle managers. Such…

Social networks, vertical core competencies and sales management in Korea

Sven Horak, Katrin Nihalani

The purpose of this paper is to investigate the influence of informal Korean social networks (Yongo) on sales activities in Korea, by focussing in particular on required vertical…

Dispensing pleasantries? Responding to legitimacy and reputation in online medical marijuana marketing

Mark Washburn, Kenji Klein

The purpose of this paper is to develop theory regarding reputation and legitimacy signaling by organizations in contested emerging fields characterized by category ambiguity…

Failure processes of young manufacturing micro firms in Europe

Oliver Lukason, Erkki K. Laitinen, Arto Suvas

The purpose of this paper is to find out which different failure processes exist among the young manufacturing micro firms, and whether the representation of those processes…

Toward a typology of exit strategies

Xuanli Xie, Hao Ma, Xiaohui Lu

The purpose of this paper is to advance a proactive perspective on business exit and develop a typology of exit strategies.

The transpiring journey of customer engagement research in marketing: A systematic review of the past decade

Jamid Ul Islam, Zillur Rahman

To understand how customer engagement has been researched in the last decade, the purpose of this paper is to provide a systematic review of customer engagement research in the…

A holistic fuzzy approach to create competitive advantage via quality management in services industry (case study: life-insurance services)

Jalil Vaziri, Mohammad Ali Beheshtinia

In today’s highly competitive business environment, the main approach of all businesses is to optimally provide customers’ requirements and gain their satisfaction and trust. The…

Nostalgic marketing, perceived self-continuity, and consumer decisions

Ilyoung Ju, Jihye Kim, Mark Jaewon Chang, Susan Bluck

The purpose of this paper is to examine the effects of nostalgic marketing on consumer decisions, including the relation of nostalgia to perceived self-continuity, brand attitude…

Determinants of managerial engagement in environmental responsibility in the public assembly facility sector

Matthew B. Walker, Steven Salaga, Haylee Mercado

While cost savings and perceptual benefits have been discussed in the literature as catalysts for promoting environmental responsibility (ER) and green management among public…