Work Study: Volume 47 Issue 5
Table of contents
Technology and tourism
Anna BainesThe travel and tourism industry is starting to exploit technology. This is going to change the nature of the services offered, and the nature of work within the industry…
Understanding and adding value
Andrew ClemmetRelationship marketing is the process of using information about customers and their preferences to build targeted promotional programmes and establish longer‐term relationships…
The strategic use of information systems
Shirley DanielsOrganisations are now investing heavily in information systems and information technology. However, there is a general dissatisfaction with the benefits that accrue from this…
Supply chain management
Nigel MooreThe supply chain consists of the links between a firm and its suppliers, through to its distribution organisation and on to its customers. Argues that analysis and improvement of…
Knowledge management
Helen GumbleyKnowledge management is one of the latest management buzzwords. Discusses the concepts underlying knowledge management and stresses the importance of the underlying culture of an…