Personnel Review: Volume 28 Issue 5/6

Can we trust the service sector to generate decent rates of growth and employment?

Outi Aarnio

It is commonly argued that many economies must look toward a service‐based future. This article discusses the role of the service sector in generating economic growth and…

The filling in the sandwich: HRM and middle managers in the health sector

Teri McConville, Len Holden

The central role of line managers in implementing human resource management, is widely acknowledged. There has, however, been scant research into how far that group affect, or are…

The reality of equal opportunities: The expectations and experiences of part‐time staff and their managers

Denise Skinner

Part‐time work has been the major area of employment growth during the last decade and now forms almost one‐quarter of total employment in the UK. Within the literature it is…

Diversity of appraisal and performance‐related pay practices in higher education

Steve Shelley

This paper discusses the use of appraisal and performance‐related pay practices for academic staff in higher education in the UK. This discussion is based on the reports of heads…

Teamworking and service quality: the limits of employee involvement

Chris Rees

This article reports employee attitudes towards quality management (QM) at two organisations in the private services sector. It examines the nature and extent of employee…

Employment strategy: Comparing Japanese and British retail companies in Hong Kong

May M.L. Wong, Chris Hendry

This study examines and compares the employment strategy used by Japanese and British retail companies in Hong Kong. Hendry’s structured employment systems model is adopted as the…