Employee Relations: Volume 20 Issue 4

Bargaining for quality: Quality clauses in enterprise – agreements in Queensland

Arthur P. Preston, Richard B. Sappey, Stephen Teo

Both enterprise agreements (EAs) and the implementation of total quality management (TQM) have the goals of improving productivity and performance and distributing the gains of…

Models, styles and metaphors: understanding the management of discipline

Anthony Fenley

This article looks at discipline as a workplace issue, considers what is meant by good industrial relations, and how the effective management of discipline can contribute to…

Restructuring the employment relationship in Surrey County Council

Ian Kessler, Jackie Coyle Shapiro

This article looks at attempts made by a case study organization, Surrey County Council, to evaluate and restructure the employment relationship in the context of a range of…

“Real” managers don’t do NVQs: a review of the new management “standards”

Irena Grugulis

In 1997 the Management Charter Initiative (MCI) officially launched the new management NVQs (National Vocational Qualifications), benchmarks which attempted to describe the work…

An evaluation on the employees’ retraining programmes in Hong Kong

May M.L. Wong

Hong Kong has experienced an economic transformation from a manufacturing‐based to a service‐based economy which has impacted on the demand for manual labour. In 1992, the…