Table of contents
Representing process: the contribution of a re‐engineering frame
David BuchananThe first aim of this paper is to bring empirical evidence from an atypical organizational setting to the debate surrounding the currency of business process re‐engineering, which…
Missing links: Production structures and quality of working life in the clothing industry
Steven Dhondt, Jos BendersThe Dutch version of sociotechnical systems design called “modern sociotechnology” stresses that the quality of working life is dependent on the choice for a certain “production…
Across the manufacturing‐marketing interface Classification of significant research
Diane H. ParenteThis article classifies the significant research in the marketing‐manufacturing interface using a framework in three dimensions: process versus outcome, level of interaction…
A service positioning matrix
David A. Collier, Susan M. MeyerThe service positioning matrix shows how the desired nature of the customer’s service encounter activity sequence translates into a recommended service system design. The matrix…
Perceived importance of the Internet as an information channel for OM professionals
Gregory P. White, F. Robert JacobsPrevious research, conducted before the Internet was widely accessible, has shown that information sources and channels can influence the initiation, adoption, and implementation…
ISSN:
0144-3577Online date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Tobias Schoenherr
- Prof. Constantin Blome
- Robert D. Klassen