International Journal of Operations & Production Management: Volume 19 Issue 1

Is production and operations management a discipline? A citation/co‐citation study

Alan Pilkington, Catherine Liston‐Heyes

For the past 20 years, the field of production and operations management (POM) has tried to establish itself as a discipline distinct from operations research (OR), management…

Current practices of engineering change management in UK manufacturing industries

G.Q. Huang, K.L. Mak

The management of engineering changes (ECs) entails serious resource implications in all manufacturing companies, because nearly all the functions of the organisations will be…

Soft‐investments appraisal: Cost‐benefit analysis of the implementation of work groups as an example

Job de Haan, Kees van Mol

Aims to show that, by using a simple step‐by‐step approach to cost‐benefit analysis, we can deal with “soft” items (such as the restructuring of organizations) so that they are…

Evaluation and improvement of manufacturing performance measurement systems ‐ the role of OEE

Patrik Jonsson, Magnus Lesshammar

The paper identifies six requirements: four critical dimensions (what to measure) and two characteristics (how to measure) of an overall manufacturing performance measurement…

Downsizing production/operations with multi‐objective programming

Marc J. Schniederjans, James J. Hoffman

One strategy that has been used extensively to cut operation costs is downsizing, a planned reduction in a firm’s work force. Downsizing must be based on a thorough analysis of…

Handbook of Customer Satisfaction Measurement

Carole Driver