International Journal of Operations & Production Management: Volume 19 Issue 2

Service operations management: return to roots

Robert Johnston

Over the last 20 years we have witnessed the emergence of a large‐scale, world‐wide academic movement concerned with the management of services. This paper charts the role and…

Resource‐based competition and the new operations strategy

Stéphane Gagnon

Argues that operations strategy research should integrate recent theories from the resource‐based view of strategic management. Going beyond the model of Hayes and Wheelwright…

Closing the gap: a polemic on plant‐based research in operations management

Terry Hill, Alastair Nicholson, Roy Westbrook

There has been a growing call from within the operations management (OM) academic community for research of more managerial relevance. This has implied a greater emphasis on…

Changes in the production manager’s job: past, present and future trends

Brian D’Netto, Amrik S. Sohal

Examines the changing nature of the production manager’s job. To assess the current position, a survey was conducted on a sample of 600 production/operations managers in…

Feedback and feedforward as systemic frameworks for operations control

Alan Fowler

Argues that in increasingly turbulent and complex environments, the tools of “systems thinking” may provide a valuable resource in the drive to attain integration between…

The performance measurement revolution: why now and what next?

Andy Neely

Asks why business performance measurement has become so topical, so recently. Argues that there are seven main reasons: the changing nature of work; increasing competition;…

The evolution of production models: is a new paradigm emerging?

Emilio Bartezzaghi

The evolution of production models raises a number of questions on the changes which are taking place, on the continuity of or break with consolidated models, and on whether new…