International Journal of Operations & Production Management: Volume 20 Issue 10

Performance measurement system design: developing and testing a process‐based approach

Andy Neely, John Mills, Ken Platts, Huw Richards, Mike Gregory, Mike Bourne, Mike Kennerley

Describes the development and testing of a structured methodology for the design of performance measurement systems. Frameworks, such as the balanced scorecard and the performance…

Managing quality: critical links and a contingency model

Germaine H. Saad, Samia Siha

Addresses quality management issues of both conceptual and practical significance. The contribution is twofold: first, conceptual issues and critical relationships which have been…

The implementation process of customer‐supplier partnership: lessons from a clinical perspective

Gianluca Spina, Giulio Zotteri

Explores the implementation process of the customer‐supplier partnership in the machinery industry. Aims to assess the dynamic impacts on performance of various practices that are…

Are BPR practitioners really addressing business processes?

Tânia R. Belmiro, Paul D. Gardiner, John E.L. Simmons, Antonio F. Rentes

Business process re‐engineering (BPR), a management tool that initially advocated a revolution in the way businesses are driven, now carries the stigma of being a major cause of…

A framework for the selection of best practices

A.J. Davies, A.K. Kochhar

Posits that disappointing results from the implementation of best practices are due to a failure to link practices to specific measurable objectives, failure to prioritise best…

Decision support for the scheduling of subcontract manufacture

Margaret Webster, Alan P. Muhlemann, Chris Alder

Presents work that addresses the issue of decision support for the operational management of subcontract manufacture. Theoretical study has been combined with empirical research…

Applying organizational learning: lessons from the automotive industry

Penny West, Bernard Burnes

Organizational learning and the learning organization are concepts that have attracted a considerable amount of attention over the last decade. The article provides an analysis…