Table of contents
TQM implementation issues: review and case study
Sha’ri M. Yusof, Elaine AspinwallTQM is a philosophy mainly dominated by large companies. Small businesses are lagging behind larger ones when it comes to introducing and adopting new managerial philosophies and…
Stocking strategy for service parts – a case study
René Botter, Leonard FortuinService part inventories cannot be managed by standard inventory control methods, as conditions for applying the underlying models are not satisfied. Nevertheless, the basic…
An initial classification of supply networks
Richard Lamming, Thomas Johnsen, Jurong Zheng, Christine HarlandThe articulation of supply networks, as an extension of supply chains, seeks to accommodate and explain the commercial complexity associated with the creation and delivery of…
Dynamics of performance measurement systems
Umit S. Bititci, UTrevor Turner, Carsten BegemannBegins by creating a vision for dynamic performance measurement systems and goes on to describe the background to the work. Develops a model for integrated and dynamic performance…
An empirical comparison of service matrices
David A. Collier, Susan M. MeyerThis research is the first study to evaluate and compare alternative service positioning matrices using rigorous statistical analysis and a common data set based on a variety of…
Production management in New Zealand: is education relevant to practice?
Chuda BasnetPresents a report on a postal survey of production managers and production management academics carried out in New Zealand. The managers were asked questions about their tasks…
ISSN:
0144-3577Online date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Tobias Schoenherr
- Prof. Constantin Blome
- Robert D. Klassen