Table of contents
Evolutionary perspectives on the capability accumulation process
Krsto Pandža, Andrej Polajnar, Borut Buchmeister, Richard ThorpeThere has been an increasing call from academics specialising in operations management to integrate different strategic management perspectives into operations strategy research…
Implementing enterprise resource planning (ERP) systems in small and midsize manufacturing firms
Joseph R. Muscatello, Michael H. Small, Injazz J. ChenEnterprise resource planning systems, if implemented successfully, can bestow impressive strategic, operational and information‐related benefits to adopting firms. A failed…
The implications of fit between planning environments and manufacturing planning and control methods
Patrik Jonsson, Stig‐Arne MattssonThe applicability of manufacturing planning and control methods differs between environments. This paper explains the fit between the planning environment and material and…
Service process design flexibility and customer waiting time
Chwen Sheu, Roger McHaney, Sunil BabbarCustomer waiting is regarded as one of the most critical aspects of service quality. Research has suggested various approaches to reduce the negative impact of waiting. This…
Advancing theory development in total quality management: A “Deming management method” perspective
Manus Rungtusanatham, Jeffrey A. Ogden, Bin WuThe Deming management method, which encompasses the breadth of W. Edwards Deming's approach to quality management, has had significant impact on the practice and scholarship of…
ISSN:
0144-3577Online date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Tobias Schoenherr
- Prof. Constantin Blome
- Robert D. Klassen