International Journal of Operations & Production Management: Volume 24 Issue 3

Process improvement within a HR division at a UK police force

Andrew Greasley

A structured approach to process improvement is described in the context of the human resources division of a UK police force. The approach combines a number of established…

The implications of electronic B2B intermediaries for the buyer‐supplier interface

Ronan McIvor, Paul Humphreys

This paper examines the implications of electronic business‐to‐business intermediaries for the buyer‐supplier interface. Innovations in electronic commerce have a key role to play…

Enabling real estate service chain management through personalised Web interfacing using QFD

John Hamilton, Willem Selen

This paper takes the concept of integrated services to meet individual user needs one step further, by addressing how integrated services can be delivered over the Web in a…

Greening production: a South‐East Asian experience

Purba Rao

This paper studies the relevance of the “greening of production” in the South‐East Asian context. It investigates the various initiatives taken by the companies of this region and…

A taxonomy of operations strategies of high performing small and medium enterprises in Singapore

Chee‐Chuong Sum, Lynn Shih‐Ju Kow, Cheng‐Sheng Chen

Small and medium enterprises (SMEs) are recognized as playing a pivotal role in the economic growth and technological progress of many countries, yet there is a dearth of research…