Table of contents - Special Issue: Recent Developments in Operations and Supply Chain Management in Latin America
Guest Editors: Henrique Corra
An operations management view of the services and goods offering mix
Henrique Luiz Corrêa, Lisa M. Ellram, Annibal José Scavarda, Martha C. CooperTo develop and propose a framework, termed here as the value package prism, for assessing the kinds of management processes and flexibility available in providing a range of value…
Customer choice of a car maintenance service provider: A model to identify the service attributes that determine choice
Eliane Pereira Zamith Brito, Ricardo Luís Beneduzzi Aguilar, Luiz Artur L. BritoThis paper investigates the determinants of customer choice of a car maintenance service provider after the warranty period. It focuses on the alternative of using branded car…
Identification of satisfaction attributes using competitive analysis of the improvement gap
Gérson Tontini, Amélia SilveiraTo analyze the limitations of two methods used in the identification of satisfaction attributes in products and services – importance performance analysis (IPA) and Kano method …
Determinants of firm competitiveness in Latin American emerging economies: Evidence from Brazil's auto‐parts industry
Luiz F. Mesquita, Sergio G. Lazzarini, Patrick CroninThe aim of this paper is to theoretically model and empirically analyze determinants of competitiveness of Brazilian manufacturing firms. Going beyond traditional manufacturing…
Internal supply chain management in the Chilean sawmill industry
Marcos Singer, Patricio DonosoThe existing business paradigm in the sawmill industry is that improvements are achieved by enhancements at each individual sawmilling plant. The authors investigate a…
Logistics sophistication, manufacturing segments and the choice of logistics providers
Peter Wanke, Rebecca Arkader, Maria Fernanda HijjarTo investigate the relationship between the choice of integrated or functional logistics providers by Brazilian shippers and: the type of their manufacturing process structure…
ISSN:
0144-3577Online date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Tobias Schoenherr
- Prof. Constantin Blome
- Robert D. Klassen