Table of contents - Special Issue: The impact of performance measurement on performance
Guest Editors: Mike Bourne, Steven Melnyk, Norman Faull
Towards a definition of a business performance measurement system
Monica Franco‐Santos, Mike Kennerley, Pietro Micheli, Veronica Martinez, Steve Mason, Bernard Marr, Dina Gray, Andrew NeelyScholars in the field of performance measurement tend to use the term business performance measurement (BPM) systems without explaining exactly what they mean by it. This lack of…
Towards a contingency approach to performance measurement: an empirical study in Scottish SMEs
Patrizia Garengo, Umit BititciThe literature emphasizes the important role performance measurement systems (PMS) play in supporting organizational development in small and medium enterprises (SMEs). However…
The impact of performance measurement in the voluntary sector: Identification of contextual and processual factors
Claire Moxham, Ruth BoadenThe purpose of this research paper is to identify the impact of contextual and processual factors on the development, use and impact of performance measurement systems in…
The impact of balanced scorecards in a public sector environment: Empirical evidence from Dunedin City Council, New Zealand
Richard Greatbanks, David TappMany papers discuss the use of the balanced scorecard yet few provide empirical evidence within a longitudinal context. Still fewer studies present balanced scorecard evidence…
Using SPC to measure a national supermarket chain's suppliers' performance
Chris Morgan, Adam DewhurstThis research paper aims to explore the application of Statistical Process Control (SPC) methods to measure the performance of a national supermarket chain's problem suppliers…
The impact of performance management on customers' expected logistics performance
Helena ForslundThe main objective of this paper is to describe state‐of‐the‐art practices for handling logistics performance management in dyadic relationships. Another objective is to explain…
ISSN:
0144-3577Online date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Tobias Schoenherr
- Prof. Constantin Blome
- Robert D. Klassen