Table of contents
Examining cumulative capabilities in a developing economy
Kwasi Amoako‐Gyampah, Jack R. MeredithThe purpose of this paper is to test the cumulative capabilities theory of manufacturing strategy against the capabilities tradeoffs theory in a less‐developed economy. It also…
Business strategies and manufacturing decisions: An empirical examination of linkages
Peter T. Ward, John K. McCreery, Gopesh AnandThis paper seeks to investigate whether linkages, proposed by previous researchers, among business strategies and structural and infrastructural investment decisions of…
Operational implications of manufacturing outsourcing for subcontractor plants: An empirical investigation
Rui Sousa, Christopher A. VossThe objectives of this paper are: to identify the key defining elements of a subcontractor plant from an operations management perspective and examine whether there are…
Customer satisfaction and service quality in UK financial services
Harry Maddern, Roger Maull, Andi Smart, Paul BakerThe paper seeks to evaluate the drivers of customer satisfaction (CS), specifically exploring the impact of business process management (BPM) on service quality and CS.
Hospital operations and length of stay performance
Christopher McDermott, Gregory N. StockAs hospital costs continue to rise, increasing attention is being paid to the way these organizations are and should be managed. This attention typically comes in the form of…
ISSN:
0144-3577Online date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Tobias Schoenherr
- Prof. Constantin Blome
- Robert D. Klassen