International Journal of Operations & Production Management: Volume 28 Issue 1

Institutional antecedents to research productivity in operations: the US perspective

Jeffery S. Smith, Gavin L. Fox, Sung‐Hee “Sunny” Park, Lorraine Lee

The purpose of this paper is to examine the institutional factors that affect the productivity of individuals in the field of operations.

Strategic capabilities and internet resources in procurement: A resource‐based view of B‐to‐B buying process

Andrea Ordanini, Gaia Rubera

This paper seeks to adopt a resource‐based approach to investigate the link between procurement capabilities, internet resources, and performance. It aims to cover two gaps in the…

Co‐located supplier clusters: forms, functions and theoretical perspectives

Andreas Reichhart, Matthias Holweg

The purpose of this paper is twofold: first, to develop a typology of co‐located supplier clusters, such as logistics centres or supplier parks, and second, to evaluate the…

Three outcomes of service recovery: Customer recovery, process recovery and employee recovery

Robert Johnston, Stefan Michel

Based on a review of the literature, this paper sets out to suggest that an organisation's service recovery procedures lead to three distinct outcomes; customer, process, and…

Editorial

Acknowledgement of reviewers