Table of contents
The human element in airline service quality: contact personnel and the customer
Sunil Babbar, Xenophon KoufterosThe purpose of this paper is to examine empirically the dimension of personal touch and its elements of individual attention, helpfulness, courtesy, and promptness as determinants…
E‐procurement in the United Nations: influences, issues and impact
Helen Walker, Christine HarlandThe purpose of this paper is to examine the factors influencing e‐procurement adoption in the United Nations (UN) system of organizations are examined.
Manufacturing managers' perceptions of functional power in manufacturing organizations
Karen Papke Shields, Manoj K. MalhotraThe purpose of this paper is to examine differences in manufacturing managers' perceptions of functional area power in manufacturing organizations to address the perception in the…
The climate for co‐operation: buyer‐supplier beliefs and behavior
David A. Johnston, Mehmet Murat KristalThe purpose of this paper is to investigate the climate for co‐operation, from both the supplier and buyer perspectives, for its impact on co‐operative activities. Climate…
Supplier dependence: impact on supplier's participation and performance
Amelia S. Carr, Hale Kaynak, Janet L. Hartley, Anthony RossThe purpose of this paper is to extend our understanding of the importance of supplier dependence on the buyer's firm and its relationship to supplier training and supplier…
ISSN:
0144-3577Online date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Tobias Schoenherr
- Prof. Constantin Blome
- Robert D. Klassen