International Journal of Operations & Production Management: Volume 29 Issue 1

ERP implementation at SMEs: analysis of five Canadian cases

Brent Snider, Giovani J.C. da Silveira, Jaydeep Balakrishnan

The purpose of this paper is to explore the critical success factors (CSFs) of enterprise resource planning (ERP) system implementation in small and medium‐sized enterprises…

A theoretical review of flexibility, agility and responsiveness in the operations management literature: Toward a conceptual definition of customer responsiveness

Ednilson Santos Bernardes, Mark D. Hanna

The purpose of this paper is to study the often overlapping use of the related terms flexibility, agility and responsiveness in the operations management literature to clarify…

Lean transformation in the pure service environment: the case of the call service centre

Niall Piercy, Nick Rich

Service businesses are struggling with customer demands for better quality service and managerial demands for cost reduction. There is evidence to suggest that service businesses…

Obstacles to supply chain integration of the performance management process in buyer‐supplier dyads: The buyers' perspective

Helena Forslund, Patrik Jonsson

The purpose of this paper is to explain to what degree supplier relationship obstacles and operational tool obstacles hinder supply chain integration of the performance management…

Special issue on the sustainable agenda and energy efficiency: logistics solutions and supply chains in times of climate change