International Journal of Operations & Production Management: Volume 29 Issue 5

Manufacturing, service, and their integration: some history and theory

Roger W. Schmenner

The purpose of this paper is to explain why the historical integration of manufacturing with service was quickly seen as advantageous in some circumstances, but not so in others.

Service, services and products: rethinking operations strategy

Martin Spring, Luis Araujo

This paper proposes a new approach to operations and supply strategy in the light of recent developments in the analysis of the respective roles of products and services in…

The PSO triangle: designing product, service and organisation to create value

Kulwant S. Pawar, Ahmad Beltagui, Johann C.K.H. Riedel

The purpose of this paper is to advance the understanding of product‐service systems (PSS). It uses a multiple method approach to analyse literature and cases and synthesise a…

Towards an operations strategy for product‐centric servitization

Tim Baines, Howard Lightfoot, Joe Peppard, Mark Johnson, Ashutosh Tiwari, Essam Shehab, Morgan Swink

This paper aims to present a framework that will help manufacturing firms to configure their internal production and support operations to enable effective and efficient delivery…

Integrating products and services through life: an aerospace experience

Stewart Johnstone, Andrew Dainty, Adrian Wilkinson

The purpose of this paper is to explore the evolution of “product‐service” (P‐S) strategies in the aerospace sector. Despite the widespread perception that aerospace organisations…

Developing integrated solution offerings for remote diagnostics: A comparative case study of two manufacturers

Saara A. Brax, Katrin Jonsson

This paper analyzes two manufacturing firms entering condition based maintenance business reveals the complex nature of establishing integrated solutions. Existing literature on…

Changing times and changing timescales: the servitization of manufacturing

Adrian Wilkinson, Andy Dainty, Andy Neely