International Journal of Operations & Production Management: Volume 30 Issue 5

Trading interactions: supplier empathy, consensus and bias

Alistair Brandon‐Jones, John Ramsay, Beverly Wagner

The purpose of this paper is to explore the nature of buyers' attitudes towards the partial consensus surrounding the benefits of buyer‐supplier cooperation – the relational…

The impact of e‐business on capital productivity: An analysis of the UK telecommunications sector

Eva Martínez‐Caro, Juan Gabriel Cegarra‐Navarro

The purpose of this paper is to provide evidence of the influence of different e‐business technologies on capital productivity (CP). Productivity measurement is a useful tool to…

Applying loss aversion to investigate service quality in logistics: A moderating effect of service convenience

Chia‐Lin Hsu, Mu‐Chen Chen, Kuo‐Chien Chang, Chuang‐Min Chao

Using the concept of loss aversion, this paper aims to investigate the relationship between service quality and customer loyalty in the home delivery industry. The second purpose…

A structural model of supply chain management on firm performance

Chin S. Ou, Fang C. Liu, Yu C. Hung, David C. Yen

The purpose of this paper is to examine the relationships among supply chain management (SCM) practices and their impacts on firm financial and non‐financial performance. This…

Editorial

Stephen Brown