International Journal of Operations & Production Management: Volume 31 Issue 6

An Excel‐based dice game: an integrative learning activity in operations management

Mahesh Gupta, Lynn Boyd

The purpose of this paper is to extend the role of the theory of constraints (TOC) to complement, reinforce, and help integrate conventional operations management (OM) concepts by…

The important role of change management in environmental management system implementation

Shannon K. Ronnenberg, Mary E. Graham, Farzad Mahmoodi

There is increasing concern about the environmental aspects of business and production processes, and many companies have chosen to implement environmental management systems…

Exploring quality management for business services from a buyer's perspective using multiple case study evidence

Elmar Holschbach, Erik Hofmann

This paper aims to investigate how buying companies manage the quality for their externally sourced business services. It explores how quality management for business services…

Supply network delegation and intervention strategies during supplier involvement in new product development

Thomas E. Johnsen

This paper proposes and empirically investigates two strategies that companies can employ to involve indirect suppliers in new product development (NPD): supply network…