International Journal of Operations & Production Management: Volume 33 Issue 7

New service development: managing the dynamic between services and operations resources

Juliana Bonomi Santos, Martin Spring

Previous research suggests new service development (NSD) is characterized by less stable offerings, less formal processes and is more emergent than new product development. In…

Tools without skills: Exploring the moderating effect of absorptive capacity on the relationship between e‐purchasing tools and category performance

Katri Kauppi, Alistair Brandon‐Jones, Stefano Ronchi, Erik M. van Raaij

The paper examines the moderating role of a purchasing function's absorptive capacity (AC) on the relationship between the use of electronic purchasing tools and category level…

Supply network structures in the international clothing industry: differences across retailer types

Bart L. MacCarthy, P.G.S.A. Jayarathne

The study seeks to classify retailer‐driven clothing supply networks to provide new insights on their structure and operation and examine whether or not differences are evident in…

Testing an integrated model of operations capabilities: An empirical study of Australian airlines

Alka Ashwini Nand, Prakash J. Singh, Damien Power

The purpose of this paper is to test the integrated model of operations strategy as proposed by Schmenner and Swink to explain whether firms trade‐off or accumulate capabilities…

Integrative practices in hospitals and their impact on patient flow

Justin Drupsteen, Taco van der Vaart, Dirk Pieter van Donk

The aim of this paper is to investigate which integrative planning and control practices are used in hospitals and what their effects are on patient flow.

The same old methodologies? Perspectives on OM research in the post‐lean age

Bart L. MacCarthy, Michael Lewis, Chris Voss, Ram Narasimhan

The world is changing – economically, technologically, politically, and socially. As an academic discipline, operations management (OM) is, almost by definition, close to…

Exploring interfaces: making the case for interdisciplinary research

Matthias Holweg, Jagjit Singh Srai