International Journal of Operations & Production Management: Volume 34 Issue 1

Servitization of the manufacturing firm: Exploring the operations practices and technologies that deliver advanced services

Tim Baines, Howard W. Lightfoot

– This paper aims to explore practices and technologies successfully servitised manufacturers employ in the delivery of advanced services.

An investigation of the role of communication in IT projects

Marly Monteiro de Carvalho

The purpose of this paper is to explore communication management in information technology (IT) projects and to identify barriers to communication, from both individual and…

A study of contingency relationships between supplier involvement, absorptive capacity and agile product innovation

Saeed Najafi Tavani, Hossein Sharifi, Hossam S. Ismail

The purpose of this paper is to employ agility concept to develop a contingency perspective of relationship between suppliers' involvement, absorptive capacity (AC) and product…

Effects of supply chain position on the motivation and practices of firms going green

Sonia M. Lo

The aim of this study is to understand the effect of a firm's position in a supply chain in its industry on the attitude of the firm toward green strategies through empirical data…

The relationships between soft-hard TQM factors and key business results

Arturo Calvo-Mora, Araceli Picón, Carolina Ruiz, Lourdes Cauzo

This paper aims to advance in the knowledge of the EFQM model as a framework for implementing total quality management (TQM). To do so, the work identifies the soft-hard TQM…