Table of contents
Distinctive features of service performance measurement
Aki Jääskeläinen, Harri Laihonen, Antti LönnqvistThe purpose of this paper is to study the distinctive features of service performance measurement. It also provides an overview of current status of performance measurement in…
3856
Quality management practices and their relationship to organizational performance
Anton Sabella, Rami Kashou, Omar OmranThe purpose of this paper is to examine the extent of total quality management (TQM) practices implemented in Palestinian hospitals and their relationship to organizational…
4222
The role of E-quality within the consumer decision making process
Chao Wen, Victor R. Prybutok, Charles Blankson, Jiaming FangThe purpose of this paper is to develop and test an empirically grounded comprehensive framework of e-quality that is the composite of the relationship between e-satisfaction and…
8874
Leadership in OM research: a social network analysis of European researchers
Ravi S. Behara, Sunil Babbar, Philip Andrew SmartThe purpose of this paper is to examine the leadership role of authors, institutions, and countries based on research co-authorship networks in the field of operations management…
2254
ISSN:
0144-3577Online date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Tobias Schoenherr
- Prof. Constantin Blome
- Robert D. Klassen