Table of contents
Performance analysis and improvement of a typical telephone response system of VA hospitals: A discrete event simulation study
Jing Shi, Ergin Erdem, Yidong Peng, Peter Woodbridge, Christopher MasekTelephone response system is the frontline of hospital operations. The purpose of this paper is to analyze a representative telephone response system of Veterans Affairs (VA…
International purchasing offices in China: roles and resource/capability requirements
Marco Sartor, Guido Orzes, Guido Nassimbeni, Fu Jia, Richard LammingThe purpose of this paper is to address global sourcing organisational design through the following research questions: how do the roles performed by International Purchasing…
Patient perceptions of quality: analyzing patient satisfaction surveys
Roberta S. Russell, Dana M. Johnson, Sheneeta W WhiteHealthcare facilities are entering an era of increased oversight and heightened expectations concerning both reduced costs and measureable quality. The US Affordable Care Act…
Theoretical perspectives in operations management: an analysis of the literature
Helen Walker, Daniel Chicksand, Zoe Radnor, Glyn WatsonIt is important to advance operations management (OM) knowledge while being mindful of the theoretical developments of the discipline. The purpose of this paper is to explore…
The role of product lean launch in customer relationships and performance in the high-tech manufacturing industry
Tun-Chih Kou, Bruce C. Y. Lee, Chiou-Fong WeiMost new product research for the past two decades has focussed on new product development and product innovation. Only a few product launches have been discussed in specific…
ISSN:
0144-3577Online date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Tobias Schoenherr
- Prof. Constantin Blome
- Robert D. Klassen