International Journal of Operations & Production Management: Volume 36 Issue 11

Designing a performance measurement system for collaborative network

Sanna Pekkola, Juhani Ukko

The purpose of this paper is to examine how a performance measurement system (PMS) can be designed for a collaborative network and to identify which factors affect such a design.

Implementing operations strategy through Lean processes within health care: The example of NHS in the UK

Olga Matthias, Steve Brown

The purpose of this paper is to investigate how operations strategy and Lean concepts can be applied within a healthcare organisation and the degree to which both Lean and…

Winning the competition for supplier resources: The role of preferential resource allocation from suppliers

Niels J. Pulles, Jasper Veldman, Holger Schiele

This paper examines the competition between buying firms for the supplier’s competitive resources. The purpose of this paper is to examine how indirect capabilities – the ability…

Fostering incremental and radical innovation through performance-based contracting in buyer-supplier relationships

Regien Sumo, Wendy van der Valk, Arjan van Weele, Christoph Bode

While anecdotal evidence suggests that performance-based contracts (PBCs) may foster innovation in buyer-supplier relationships, the understanding of the underlying mechanisms is…

Adoption and diffusion of environmental and social standards: The effect of stringency, governance, and media coverage

Pavel Castka, Charles Corbett

The increased focus on sustainability has led firms to incorporate a range of sustainability practices in their products, processes and supply chains. Because these practices are…

Lean-team effectiveness through leader values and members’ informing

Desirée H. van Dun, Celeste P.M. Wilderom

Although empirical tests of effective lean-team leadership are scarce, leaders are often blamed when lean work-floor initiatives fail. In the present study, a lean-team leader’s…

A transaction cost economics model for estimating performance effectiveness of relational and contractual governance: Theory and statistical results

John G. Wacker, Chenlung Yang, Chwen Sheu

As outsourcing continues to grow, supplier management becomes critical to the success of manufacturing firms. Transaction cost economics (TCE) suggests that firms should choose…

Integrated resource efficiency: measurement and management

S.C.L. Koh, Jonathan Morris, Seyed Mohammad Ebrahimi, Raymond Obayi

Drawing on the systems theory and the natural resource-based view, the purpose of this paper is to advance an integrated resource efficiency view (IREV) and derive a composite…

Examining the impact of socialization and information sharing and the mediating effect of trust on innovation capability

Nisha Paul Kulangara, Sherry Avery Jackson, Edmund Prater

The purpose of this paper is to investigate the interrelationship between trust, socialization, and information sharing on the buying firm’s innovation capability in the context…

Lean and Six Sigma in logistics: a pilot survey study in Singapore

Abraham Zhang, Wen Luo, Yangyan Shi, Song Ting Chia, Zhi Hao Xavier Sim

Lean and Six Sigma are the two most powerful methodologies for process improvement. They have been widely employed in manufacturing and healthcare industries to achieve…

Contingencies and characteristics of service recovery system design: Insights from retail banking

Enrico Contiero, Frederic Ponsignon, Philip Andrew Smart, Andrea Vinelli

The purpose of this paper is to explore the contingencies and characteristics of service recovery system (SRS) design.