International Journal of Operations & Production Management: Volume 36 Issue 4

Predicting online product sales via online reviews, sentiments, and promotion strategies: A big data architecture and neural network approach

Alain Yee Loong Chong, Boying Li, Eric W.T. Ngai, Eugene Ch'ng, Filbert Lee

The purpose of this paper is to investigate if online reviews (e.g. valence and volume), online promotional strategies (e.g. free delivery and discounts) and sentiments from user…

The effect of social relationships on the rates of referral to specialists

Rosa Hendijani, Diane P. Bischak

In order to decrease patient waiting time and improve efficiency, healthcare systems in some countries have recently begun to shift away from decentralized systems of patient…

Design vs practice: How problematic call routing and rerouting restructures the call centre service system

Benjamin Ellway

The purpose of this paper is to investigate how customer involvement in call routing affects the internal operations of the call centre service system by examining customer…

Strategic consensus on manufacturing strategy content: Including the operators’ perceptions

Nina Edh Mirzaei, Anna Fredriksson, Mats Winroth

Strategic consensus between operators and managers is an important means to accomplish a successful manufacturing strategy (MS) process. Previous studies largely left out…

Exploiting big data for customer and retailer benefits: A study of emerging mobile checkout scenarios

John A Aloysius, Hartmut Hoehle, Viswanath Venkatesh

Mobile checkout in the retail store has the promise to be a rich source of big data. It is also a means to increase the rate at which big data flows into an organization as well…